Privacy Policy

1. Introduction

This Privacy Policy explains how Hamzo ("we", "us") collects, uses and protects your personal information when you use the Hamzo app or website (the "Platform"). By using the Platform, you agree to the practices described here.

2. Information we collect

• Account information — name, phone number, email address and delivery addresses you provide.
• Order information — items ordered, order history, payment method used (we do not store full card details).
• Location data — your delivery location and, with your permission, device location to show nearby stores and enable live order tracking.
• Device and usage data — device type, app version and how you interact with the Platform, used to improve our service.

3. How we use your information

• To process and deliver your orders.
• To share necessary details with the partner store and delivery partner fulfilling your order.
• To provide customer support and resolve issues.
• To send order updates and, with your consent, offers and promotions.
• To prevent fraud and keep the Platform secure.
• To improve our services and develop new features.

4. Sharing of information

We share your information only as needed to provide the service: with the partner business preparing your order, the delivery partner bringing it to you, payment providers processing your payment, and service providers that help us operate the Platform. We do not sell your personal information to third parties. We may disclose information if required by law or to protect the rights and safety of our users.

5. Data security

We use administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work continuously to protect your data and limit access to it.

6. Data retention

We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations and resolve disputes. You may request deletion of your account and associated data at any time.

7. Your rights

• Access and update your account information in the app.
• Opt out of promotional messages at any time.
• Withdraw location permission through your device settings.
• Request a copy or deletion of your personal data by contacting us.

8. Children

The Platform is not directed at children under 18. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or website.

10. Contact

For privacy questions or requests, call +977 986-2488766 or email support@hamzo.app.