Terms & Conditions

1. Acceptance of terms

By downloading, accessing or using the Hamzo app or website (together, the "Platform"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use the Platform.

2. Our services

Hamzo is a technology platform that connects customers with local restaurants, grocery stores, bakeries, shops and delivery partners across Nepal. Hamzo facilitates ordering and delivery; the products themselves are prepared and supplied by independent partner businesses.

3. Your account

• You must provide accurate and complete information when creating an account.
• You are responsible for keeping your login credentials secure.
• You must be at least 18 years old, or use the Platform under adult supervision.
• We may suspend or terminate accounts involved in fraud, abuse or violation of these terms.

4. Orders and payments

• Prices, availability and delivery times shown on the Platform are set by partner businesses and may change without notice.
• Payment can be made through the methods offered in the app, including cash on delivery where available.
• Delivery charges, service fees and applicable taxes are shown before you confirm your order.

5. Cancellations

Orders can be cancelled before the partner business begins preparing them. Once preparation or dispatch has started, cancellation may not be possible. See our Refund Policy for details on refunds.

6. Partner and delivery-partner terms

Businesses selling through Hamzo and riders delivering through Hamzo are independent parties, not employees of Hamzo. Separate partner agreements govern their use of the Platform.

7. Acceptable use

• Do not misuse the Platform, place fraudulent orders or abuse promotions.
• Do not harass, threaten or mistreat delivery partners or store staff.
• Do not attempt to interfere with the security or operation of the Platform.

8. Limitation of liability

Hamzo strives to provide a reliable service but does not guarantee that the Platform will be uninterrupted or error-free. To the maximum extent permitted by law, Hamzo is not liable for indirect or consequential losses arising from use of the Platform. Product quality remains the responsibility of the partner business that prepared or supplied the product.

9. Changes to these terms

We may update these Terms & Conditions from time to time. Continued use of the Platform after changes are published constitutes acceptance of the updated terms.

10. Contact

Questions about these terms? Call +977 986-2488766 or email support@hamzo.app.